Last updated: September 11, 2026
Every paid ProxyTool plan comes with a 30-day money-back guarantee. If ProxyTool is not the right fit, write to us within 30 days of your first payment for that plan and we will refund it in full. You do not need to give a reason, and there is no form to fill in — an email is enough.
We refund to the original payment method. Depending on your bank or card issuer, the money usually appears within 5–10 business days after we process it.
The guarantee covers the first payment for a subscription plan. If a renewal has charged you unexpectedly, contact us anyway — we would rather sort it out than have you dispute it with your bank.
Email support@proxytool.appfrom the address you purchased with, or open a ticket from the support area of your dashboard. Tell us which plan you bought. That is all we need — we do not ask you to justify the request.
You can also reach us through any of the channels on our support page.
You can cancel at any time from your dashboard. Cancelling is separate from a refund: your subscription stays active until the end of the period you have already paid for, and you are not charged again after that.
Once you cancel:
Outside the 30-day guarantee we do not refund part-used billing periods. If you cancel mid-month, you keep access for the rest of that month instead of receiving a partial refund.
One-time purchases of proxy bandwidth and AI credits work differently from plans, because they are a resource you draw down rather than a recurring service.
If you have used part of a top-up, tell us and we will refund the unused remainder. Bandwidth does not expire, so there is no deadline by which you have to use it.
If you subscribed through the App Store rather than on our website, Apple is the seller and handles the payment. We never see your Apple ID or your payment details, and we cannot issue a refund for that charge ourselves — only Apple can.
Request an App Store refund at reportaproblem.apple.com, or through Settings → [your name] → Subscriptions on your device. Apple’s own refund rules apply there.
Our 30-day guarantee still stands behind the product: if Apple declines a request that we would have honoured, write to us and we will look for another way to make it right. And if you only want to stop future charges, cancel the subscription in your device settings — that does not need us at all.
Past 30 days, we still refund without argument in these cases:
Beyond those, we look at requests individually. Get in touch and explain the situation.
Please contact us before filing a chargeback. Within the first 30 days you are entitled to the refund anyway, so a dispute only makes it slower for you and costs us a fee. Chargebacks filed without contacting us first may lead to account suspension while we sort out the payment.
Trial bandwidth, promotional credits and bonus bandwidth have no cash value: they are not transferable and not refundable. They are provided as a courtesy and may be withdrawn if we detect abuse.
If we terminate an account for a violation of our Terms of Service — illegal activity, abuse, or breach of our acceptable use policy — the money-back guarantee does not apply, and remaining bandwidth or subscription time is not refunded.
If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days. Because our subscriptions, proxy bandwidth and AI credits are digital content and services that we begin providing immediately, that statutory right can lapse once performance has begun with your express consent, under § 356 (4) and (5) BGB, implementing Art. 16(a) and (m) of Directive 2011/83/EU.
Our 30-day money-back guarantee is granted voluntarily and on top of your statutory rights. It is more generous and lasts longer than the 14-day withdrawal period, and we apply it regardless of whether that statutory right still applies to your purchase. Nothing in this policy limits any right you have under mandatory consumer law.
For anything about refunds or cancellations:
ProxyTool, Straße der Jugend 18, 14974 Ludwigsfelde, Germany. See our imprint for the full legal notice.
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