ProxyTool Support
Help for the ProxyTool apps on iPhone, iPad, Mac, Windows and Android, and for the web dashboard at proxytool.app. Pick whichever channel suits you — they all reach the same team.
Ways to Reach Us
Email and live chat both reach us directly. Write whenever it suits you — we answer as soon as we have seen it, and there is no queue to wait in.
Email Support
support@proxytool.app — for anything about the apps, your account or a problem you have hit. The fastest option, and no account is required.
Live Chat
The chat bubble in the corner of every page. Best for short questions where a back-and-forth by email would be slower.
Sales & Enterprise
sales@proxytool.app — volume pricing, invoicing, procurement and larger team deployments.
Privacy & GDPR
privacy@proxytool.app — data access, correction, erasure and portability requests. Answered within 30 days.
iPhone & iPad
Everything on this page applies to the iOS and iPadOS app as well. The fastest route is an email to support@proxytool.app. Include your iOS version, your device model and what you were doing when the problem appeared.
Sending a diagnostic report
If your question is about a connection that will not establish, a rule that does not match, or a crash, a diagnostic report saves a round of questions:
- Open the app and go to Settings → Diagnostics
- Generate the report — it collects app, tunnel and configuration state
- Share it straight from the app, or attach it to your email
Subscriptions bought in the app
Billing for a subscription bought inside the app is handled by Apple. You can view, change or cancel it under Settings → [your name] → Subscriptions on your device, and refunds for App Store purchases are requested through reportaproblem.apple.com. For everything else — account questions, plan changes, device slots — write to us directly.
Frequently Asked Questions
How do I set up ProxyTool on my device?
Create an account, then install the client for your platform from the download page (or from the App Store or Google Play on mobile) and sign in with the same account. Your proxies and rules sync down automatically. Step-by-step guides live in the technical documentation.
Can I use ProxyTool on multiple devices?
Yes. ProxyTool is licensed per device: you choose how many device slots your subscription covers and can add or remove slots at any time, with the per-device price falling as the count goes up. Mobile covers phones and tablets, Standard covers phones, tablets and computers, and Team Premium starts at three devices and adds team management on top. The pricing page has the calculator and the current rates.
How do I change or cancel my subscription?
Go to Dashboard → Billing to upgrade, downgrade, change your device count or cancel. A cancelled subscription stays active until the end of the period you have already paid for. Subscriptions bought through the App Store are managed in Apple's Settings app instead, under [your name] → Subscriptions.
What should I do if my connection drops frequently?
First try a different proxy server, since an unstable upstream proxy is the most common cause. If the drops continue, check that a firewall or security suite is not interfering with ProxyTool. When you contact us, attach a diagnostic report — on iOS and iPadOS you will find it under Settings → Diagnostics — so we can see what the client saw.
How do I request a refund?
Every paid plan comes with a 30-day money-back guarantee — email support@proxytool.app from the address you purchased with and we will refund it, no reason needed. The details are in the refund policy. Purchases made inside the iPhone or iPad app are billed by Apple, so those refunds are requested through Apple rather than through us.
How do I delete my account and my data?
You can delete your account yourself from the dashboard, and the account deletion page explains exactly what is removed and what we are legally required to keep. If you have lost access to the account, email privacy@proxytool.app from the address the account uses.
Who do I contact about privacy or a GDPR request?
Write to privacy@proxytool.app for access, correction, erasure, portability or any other data-protection request; we answer within 30 days. What we collect and why is documented in the privacy policy.
Do you support teams and larger deployments?
Yes. Team Premium adds user management, device restrictions and shared entitlements, and Enterprise is quoted individually. For volume pricing, invoicing or procurement questions, contact sales@proxytool.app.
Who You Are Writing To
ProxyTool is operated by Marvin Hensler, Biesendorferstraße 6A, 78234 Engen, Germany. The full legal notice is on the imprint page, the terms that govern the service are in the terms of service, and what we do with your data is set out in the privacy policy. Our stance on acceptable use is described under ethics.